AskQM Enquiry Form

I am a...

Current Queen Mary Students

If you are a current Queen Mary University Student then please visit our AskQM Website to submit your enquiry & access additional support assets such as;

Extensive knowledge base with answers to Frequently Asked Questions

Enquiry Management functionality with full enquiry history

Secure Document Management for Confidential Files

Appointment Scheduling Functionality

Student Profile Management Functionality

Alternatively, if you still wish to submit an enquiry using this page then please do so using the below form.

Your Enquiry

Please select an enquiry category

Please select an enquiry sub-category

Please provide a clear subject for your enquiry. This will help us to route & deal with your enquiry quickly.

Important Information

Please Read Before Submitting Your Enquiry

When submitting an enquiry under Student Welfare and Pastoral Support, please be aware that your enquiry may be visible to all staff users of AskQM. This includes staff across different teams who manage and support student services, not just those in Student Support roles

If your enquiry contains sensitive or confidential information, please do not include sensitive details in your initial submission. Instead, provide a brief summary, and a member of the Student Support Team will contact you to discuss your concerns in a secure and appropriate manner.

If you require urgent support or are in distress, please visit the Student Wellbeing Hub for further guidance on available services

Please select the school that delivers the relevant Programme / Module

Please enter details of your Module Code

Please enter details for the type of session

Have you provided us with your Social Security Number?

Please provide your Social Security Number

What is your course?

What is your level of study

What is your nationality?

Which country are you in now?

Have you ever contacted the Advice and Counselling Service before?

Please provide a title for enquiry

I would like to book an appointment with

I would like to discuss my

Other Details

Have you met with an adviser before?

If you have questions that you would like to ask us then please detail those below

Please tell us when you would like an appointment. i.e. between 9.00 am and 5.00 pm from Monday to Friday. In order to help us book you an appointment as efficiently as possible you may wish to provide several times that you can make. Please provide details for the next two weeks.

Please provide detailed information on your request so that we can help

Please upload any relevant document below

About You

Your first name

Your last name (surname)

Your email address

If you have an '@qmul.ac.uk' then please use this address

Your phone number

Queen Mary Student / Applicant Number

Privacy Notice

We will use your personal data to address your enquiry and to contact you as needed. For more information about your rights and how we handle your data, please see https://www.qmul.ac.uk/privacy/. By submitting your query, you confirm that you understand this.

Privacy Notice

By ticking this box and submitting the form, you are confirming that you have read our Data Protection Privacy Notice for DDS Users linked above.

I consent to Queen Mary University Data Sharing

Communication & Data Sharing Consent

We will use the information from this form to respond to your specific query. By submitting this form you are confirming that you have read our Data Protection and Confidentiality Notice, which outlines how we work with our service users and their data.

The fact that you have accessed the Advice and Counselling Service, and anything discussed, remains confidential to the service. In some rare situations, we may need to break confidentiality even when we are unable to get your permission to do so. These are when:

We would be liable to civil or criminal court proceedings if the information was not disclosed
We believe that you or someone else is in, or may imminently be at, serious risk of harm.

You can read our full Data Protection and Confidentiality Notice here.

Crisis Support Information

We aim to respond to enquiries within 5 working days. Please avoid sending duplicate enquiries as it will delay our response.

Crisis Support for Mental Health

If at any time you feel you are at risk, or cannot keep yourself safe, please do refer to our ‘help in a crisis’ information.

Crisis support for sexual assault

Visit the NHS website to search for your local rape and sexual assault referral centres.    
Visit Queen Mary’s Report and Support pages to find out what support is available to those who have experienced sexual violence.

Crisis support for Relationship or Familial Abuse (Domestic Abuse)

Call Refuge’s National Domestic Abuse Helpline 24/7 – Phone: 0808 2000 247 or visit the website to live chat from 3-10pm daily.
Visit Women’s Aid website for advice and support information. 
Visit Queen Mary’s Report and Support pages to find out what support is available to those who have experienced Relationship or Familial Abuse (Domestic Abuse)